Owners and operators of children’s music studios will tell you that gaining new students is the most challenging part of their business. But often music teachers also struggle with how to retain those students once they take their first class. Any good businessperson will tell you that it costs up to five times more to acquire a new customer than to gain the same revenue from an existing one. But owners of children’s music studios often struggle with how to move an infant into the next stage of toddler classes, or toddlers into the next stage of pre-schooler classes. Of course, parents are the key, but exactly how do you get them to agree, or even better to desire, to keep moving through the program. In addition to running an effective and beneficial childhood music program, here are a few tips to help you move parents along to the next music class:
- Begin each program with a Parent Orientation Class – The first class of any music program should set up proper expectations before classes begin, such as class policies, participation expectations, and class materials needed. Since new parents can be entering each new program or curricula, orientation should be performed in the first class of each program. This gives parents a frame of reference for all other parent education efforts throughout the semester.
- Provide a personal testimonial about why you chose your particular curriculum – Professional marketers will laud the effectiveness of a good testimonial. Part of this stems from the psychology of positive affirmation. Consumers, and especially mothers, want to know that they have made the right decision for their child. By telling your own story of carefully selecting the children’s music curriculum they will participate in provides assurances that they have made a good purchase decision. Parents also provide a wonderful testimonial for other parents, so do not be afraid to ask for your more seasoned parents to provide kudos, either verbally or written.
- Make Off the Cuff and Did you know? parent education remarks – Creating anticipation is a cornerstone of good creative marketing, as is the reinforcement of a belief or message. By making “off the cuff” positive comments about what parents can expect when children move into the next curriculum level, an emotion of anticipation is created. One way to do this is with “Did you know?” statements, such as “Did you know that this pattern “ba-ba ba” (or du-de du) is the same as that yellow notation game up there on the wall? It’s the first pattern your child will read in music notation in the [Next Class Name] class!” It is often helpful to write down and memorize Did you know? statements for each class so that you can naturally mention them “Off the Cuff.” An average of two per class helps to reinforce the anticipation and affirm the value of your next program.
- Use the end of your last class to sign up for the next – There is no better opportunity to market your next class than when you have a captive audience. At the end of your last class, provide an overview of the next class, along with the benefits the next class will provide to their child. Visual aids and class materials help to show these benefits. Announce that you have a sign-up sheet ready and ask who would like to sign up. To incentivize the parents, offer a special on the next class, such as discounted materials or class fees. Don’t be afraid to ask for the business, it is what is necessary to keep your studio going while providing valuable exposure to music to young minds.
While it is important for any business owner to think about retaining customers, it is also important to keep in mind that the first purpose of children’s music studios is to inspire a love of music in children. While these customer retention techniques are helpful in assuring the success of your business, remember that seeing their child having fun while learning music will encourage the parents to want to continue more than any marketing tactic ever could. So, be sure to spend the majority of each class simply having musical fun with the children and parents!