While we are by no means out of the woods of this pandemic, the recent vaccine news gives us all some hope that there is light at the end of the tunnel. Predictions for when we can safely resume normal activities vary from early Summer to the end of 2021. Depending on the state in which their children’s music studio resides, and personal preference, early childhood music program teachers will have a degree of flexibility as to when they can begin to offer in-person learning. For many educators, this time after a long and painful separation from beloved students cannot come too soon. With this anticipation in mind, studio owners and teachers can be marketing to return with a large number of enthusiastic students and parents.
Preparing to Return to In-person Children’s Music Classes
Many owners and teachers of children’s music studios have been offering online classes for students and parents during the pandemic, but most all agree that in-person teaching is preferable. So, in order to transition to a robust return to an in-person classroom setting, here are some marketing tips to consider.
- Existing and Past Customers – the Low Hanging Fruit – Most of us have heard the marketing adage that it costs five times as much to gain a new customer than to keep an existing one. Focusing efforts on Customer Relationship Management (CRM) rather than new customer acquisition begins with developing and managing your Customer Relationship Database (CRD). A CRD is basically a customer contact list with other customer characteristics. Business owners can start compiling a database by dusting off old customer records and creating a single list of customer contacts with whatever information you may have, whether its mailing address, phone number, email, or a combination of those. Spreadsheets are very handy for this, and can also include children’s names, their age and level of music education, etc. Please keep in mind that this kind of information is very sensitive, so it’s important to take precautions to safeguard access to the list.
- Categorize Your Contact List – Some music studio owners may haveyears of contact records witha mixed bag of phone numbers, addresses, and or/emails. You will want to separate your CRD in as many like groups as possible. Contact method is a good way to start because it often dictates how you will contact your customers in marketing campaigns. Start with emails first, because it is still one of the most cost-effective way to reach customers. Depending on how you decide to use phone numbers, group texting can be very cost-effective (but be sure to set it up without all reply), but does not work on older landlines. Addresses for mailing programs would be the least cost-effective method of contact because of postage costs. You may also want to then categorize your customers by former and current, past purchases, or music program level. Keep in mind that just because someone has not been in the program for five years does not mean they are not a valuable contact.
- Plan and Execute – A robust and well-organized Customer Relationship Database does no good if it is not utilized. Once your list is compiled and organized, put together a plan on how you will execute your marketing efforts. How many categories do you have with each contact method? For example, emails for current customers vs. emails for past customers. Marketing messages and “calls to action” for each category will vary, with current customer emails encouraging new class sign-ups, while past customer emails may ask for a referral or testimonial. Determine your goals for each category, and what steps you must take to reach them. There are many free and paid Customer Relationship software programs that can help with emailing, texting, and even traditional mailing programs.
- Messaging the Message – Before pulling the trigger on an email, text, calling, or mailing marketing campaign, you will want to make sure your messaging is clear while matching your various targeted categories. For example, you will not want to ask a past customer whose children are now grown about music classes for their grown children, but you may ask them if they know parents who might benefit from your services. For getting back to in-person classes, write your message as to create anticipation for the upcoming classes. Lastly, be sure to ask recipients to take action in your message, whether it is signing up for a class, going to your web site, or forwarding an email to a friend or family member who might be interested. The bottom line is to create a message for each category of contacts that is meaningful for that specific group.
While cases are still rising, the eventual end of the Covid-19 pandemic is finally coming into sight. In preparation and anticipation for that, now is a good time for children’s music studio owners to gather and organize their customer contact information into a Customer Relationship Database. With this CRD, there should then be a solid plan on how marketing campaigns will be executed, so when the time comes, you are ready.
Musikgarten is the leader in early childhood music education — for children and teachers, that offers a complete multi-year educational program that helps infants, toddlers, and children develop a deep love of music and the ability to express it. For more about Musikgarten and its offerings, go to https://www.musikgarten.org/.